After-sales service
After-sales Service Team
We have a team dedicated specifically to all after-sales matters. Our experienced personnel has specialties in different realms of after-sale servicing, meaning we can provide you with accurate information and solutions. Our team is readily available and will be able to respond to all claims within a 24-hour time frame.
After-sales Service Policy
Our team is committed to providing all customers with premium after-sales services. All purchases are backed by an extended 1-3 year warranty. Customers can access free after-sales product accessories and spare parts during the warranty period and receive the latest product launches. (Please refer to the detailed after-service policy/view more)
Localized After-sales Services
We are ever-focused on improving localized after-sales services. This is to provide timely and efficient sales services to our customers worldwide. Currently, we have satellite after-sales offices in Europe and the USA for our battery division. We focus on improving these services to include other core components, such as motors or controllers. If you have the ability and interest to become a local after-sales service partner, please contact us as soon as possible.
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